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FAQs
How do your services differ?
We’re dedicated to creating that unforgettable “WOW” moment that’s truly one-of-a-kind. Picture an HGTV-worthy design reveal, all from the comfort of your home and at a fraction of the cost.
What services do you offer?
We offer three design packages.
The Mini: Receive 1-2 mood boards and a shopping list to easily shop for your new look.
The Midi: Includes the Mini's mood boards, plus 2-3 renders and a floor plan to see your design come together.
The Maxi: Get everything in the Midi, plus a video walkthrough for an HGTV-style reveal!
How do I get started?
After purchasing your package, you will be sent a curated questionnaire helping us to dive deeper into your project and ensure we understand your needs. Once completed and before we even start your design, we will email you an overview of your questionnaire, along with a mood board that conveys the overall feel of your project. Once approved, the fun part begins!
What if I have budget restrictions?
We understand that budget is a big deal. Our goal is to make your vision come to life while keeping things within your budget. We’ll be upfront and transparent from the start, letting you know if your initial budget aligns with your project goals.
When will I receive my designs?
Once your mood board is approved, and dependent upon your selected design package you can expect your designs delivered to your inbox in 5 - 14 business days.
Do you offer a multi-room discount?
Absolutely! When you’re styling two or more rooms with our Mini or Midi packages, enjoy 15% discount. If you’re eyeing the Maxi package, just reach out to us, and we’ll create a custom offer that’s tailored to you.
Where do you source your products?
Our furniture and decor is sourced based upon your preferences. During your design questionnaire, we ask that you provide your favorite stores to shop from such as Crate & Barrel, West Elm, Anthropologie, or even Target.
If we need to search outside of your preferred retailers to find a specific product, we will take into consideration your budget and style when choosing the additional retailer.
What if I don't love my designs?
We always hope to meet and exceed your expectations, but understand that there are circumstances where you may not be 100% satisfied. We always welcome you to reach out to us if you have any concerns and we will work with you to come to a solution.
Our standard refund policy is below.
Full Refund Prior to Design Work: If you decide to cancel your design package before any design work has been started, you are eligible for a full 100% refund. Please notify us of your decision as soon as possible to facilitate this process.
Partial Refund After Design Work Has Begun: If you choose to cancel your design package after we have commenced work, you will receive a 50% refund of the total package price. This reflects the time and effort invested in your project up to that point.
No Refund After Project Completion: Once the entire design project has been completed and delivered to you, no refunds will be issued. We strive to ensure that you are fully satisfied with the final result, and we are here to support you through the design process.
Design Packages Never Expire: All design packages purchased are valid indefinitely. You can use your package at any time, and there is no expiration date.
We aim to make your experience with us as smooth as possible. If you have any questions or need further assistance, please do not hesitate to contact us.